Shipping & Returns
Thank you for supporting Triple Glow Creations, a small family business. We carefully inspect and package every handcrafted item before it leaves our hands.
Processing Times
Ready-made orders are typically prepared for shipping within 5-7 business days. Custom orders may require additional time. Estimated processing times do not include weekends, holidays, or carrier delivery time.
You will receive tracking information when your order ships. Delivery dates provided by the carrier are estimates and are not guaranteed.
Shipping
Please double-check your shipping address before submitting your order. If you notice an error, contact us as soon as possible at tripleglowcreations@gmail.com. We cannot guarantee that an address can be changed after an order has been shipped.
Triple Glow Creations is not responsible for carrier delays, but we will gladly help you locate a delayed package or begin a carrier claim when appropriate.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, contact us within3 days of delivery. Please include your order number, a description of the issue, and clear photographs of the item and its packaging. We will work with you to provide an appropriate replacement, refund, or other solution.
Please keep the item and all original packaging until the issue has been resolved.
Returns
We accept returns of eligible, unused items when you contact us within 7 days of delivery. Approved returns must be shipped back within 14 days of delivery in their original condition and packaging.
Customers are responsible for return-shipping costs unless the item arrived damaged or we sent the incorrect item. Original shipping charges are nonrefundable. We strongly recommend using a trackable return-shipping method.
Refunds will be issued to the original payment method after the returned item has been received and inspected.
Items That Cannot Be Returned
The following items are not eligible for returns unless they arrive damaged or incorrect:
Custom or personalized creations
Earrings and other items restricted for hygiene reasons
Clearance or final-sale items
Items that been used, damaged, or altered after delivery
Cancellations
Contact us as soon as possible if you need to cancel an order. We may be to cancel a ready-made order before it has been packaged or shipped. Custom or personalized orders cannot be cancelled once work has begun.
Questions? Contact us at tripleglowcreations@gmail.com